Questions? Answered.

Yes. Genuine Apple parts are available for eligible iPhone models and repairs, subject to part availability. We will explain the available repair options before carrying out the work.

Arora Phone Xperts is an independent repair business. We are not an Apple Authorised Service Provider. Genuine Apple parts may still be available for eligible repairs.

Part options depend on the device and repair. Where different options are available, we will explain them clearly before the repair so you can choose the most suitable option.

Repair time depends on the device, fault and part availability. Many common repairs may be completed the same day, while motherboard, liquid-damage and complex diagnostic work can take longer. We will provide an estimated timeframe after checking the device.

Same-day service may be available for many common repairs when the required part is in stock. We cannot guarantee same-day completion for every repair.

Walk-in customers are welcome. You can also send us your device and repair details through the website before visiting, which can help us prepare.

Yes. Where diagnosis is required, we will inspect the device and identify the likely fault before proceeding with the repair.

Yes. We aim to confirm the repair cost before carrying out chargeable work. For complex faults, additional problems may only become apparent during diagnosis; if this affects the agreed work or price, we will contact you before proceeding.

If we cannot complete the repair, we will explain the outcome and the available options. Any applicable diagnostic or inspection charge will be communicated in accordance with the agreed repair terms.

Please contact APX with your repair or job reference for an update. If online tracking is available for your job, we will explain how to use it.

Yes. We diagnose no-power and dead-device faults, including battery, charging and motherboard-related problems. The exact cause can only be confirmed after diagnosis.

Yes. Motherboard and board-level repair is one of our specialist services, backed by 10+ years of hands-on repair experience.

Yes. We undertake selected microsoldering, connector/FPC, IC-level and board-level repairs after diagnosis.

Yes. Boot-loop and restarting faults can be caused by software, connected components or motherboard problems. We diagnose the device first to determine the cause.

Yes, we can inspect and attempt repair of liquid-damaged devices. Liquid damage can affect multiple components and may worsen over time, so successful repair cannot be guaranteed.

We can assess selected devices for data-recovery possibilities. Data recovery depends on the condition of the device and storage components, and successful recovery cannot be guaranteed.

We can diagnose selected Face ID faults. Repair options depend on the exact component and cause of the problem.

Yes. We diagnose and repair many charging faults, including charging ports, related components and selected motherboard-level charging problems.

Eligible repairs include a 90-day warranty covering the specific part fitted and/or repair work performed. It does not cover new physical damage, liquid damage, misuse, unrelated faults or unauthorised third-party repair or modification. Full terms are available in our Returns, Refunds & Warranty Policy.

Most hardware repairs do not normally require data to be erased, but data loss is always possible during diagnosis, software work or complex repair. Please back up important data before submitting a device.

Yes. We strongly recommend backing up important photos, contacts, documents and other data before any repair whenever possible.

Some repairs can be completed without a passcode, but functional testing may require access to certain device features. If access is required, we will explain why. Never provide banking or account passwords.

Yes. We repair many Samsung, Google Pixel and other Android devices. Repair availability depends on the model, fault and availability of suitable parts.

Yes. We repair selected iPads and Android tablets, including screens, batteries, charging faults and other supported repairs.

Yes. We provide selected laptop diagnostics and repairs, including hardware, charging and certain board-level faults.

Yes. We provide selected PlayStation and Xbox repair services after diagnosis.

Yes. HDMI port and selected no-display repairs are available for supported game consoles, subject to inspection.

Yes. We can assess and repair selected controller faults depending on the model and problem.

Yes. APX sells selected devices. The condition, specification, price and applicable warranty will be clearly stated for each device.

Eligible pre-owned or refurbished devices include a 180-day warranty unless a different warranty period is clearly stated. The warranty is in addition to your statutory consumer rights.

Yes. We can provide a quote for eligible unwanted or damaged phones. The final value depends on the model, condition, functionality and inspection.

Yes. We may purchase devices with screen, back-glass or other damage. The condition will be taken into account when providing the final quote.

Trade-in may be available for eligible devices. We will assess the device and provide a value based on its model, condition and functionality.

You can browse our available accessories and send an order request through the website. APX will confirm stock, final price and delivery or collection before payment. Online checkout is not yet enabled.

Please ask us about collection when sending your order request. Wait for APX to confirm that your items are ready before travelling to the shop.

Please contact us for the payment methods currently accepted in the shop. Online payment is not yet enabled on this website.

If an instalment or finance option becomes available, we will show its provider and eligibility terms during the relevant purchase process. Please contact us about current options.

Returns and refund rights depend on what you purchased, how it was purchased and the reason for the return. Please see our Returns, Refunds & Warranty Policy for full details. Nothing in our policy affects your statutory rights.

Arora Phone Xperts is located at 71A Southgate, Sleaford, NG34 7TA.

Monday to Thursday 09:00–17:30; Friday and Saturday 09:00–18:00; Sunday 10:00–15:30. Please check before travelling around public holidays.

Call us on 01529 401661, WhatsApp 07914 612008, or email adminhelpdesk@apxrepairs.com or support@apxrepairs.com. You can also send your repair details through the website.